
My "Product Pink Slip", that is.
Ok, maybe that's a little harsh.
For it's not as if I'm "firing" products.
In my last post I shared my personal favorites in the Mary Kay line. Most likely, I left off a few products that YOU, my customers, and YOU, my sister consultant's love for yourselves.
But, regardless of whether a product on this list is one of your personal favorites, it is indeed time to tell you why I am not a fan.
1.
Targeted Action Line Reducer: At $40 a pop, and with a design I just don't get, I am sorely disappointed in this product. The premise is good. The applicator and the price? Not. I can only describe it as "spackle for the cracks". That being said - it does work. I just find it overpriced and as I do believe the research and development team over at corporate are top notch, I think they can and should design a much better tool for applying the goods.
2.
Mary Kay Body Care Collection: It's not that I horribly dislike these products that come in two scents: Red Tea and Fig and Lotus and Bamboo. It's just that I find them overpriced. I really like the scent of the Red Tea and Fig (and so does my husband), but in these economic times, an 8 oz bottle of lotion for $16 is just way too high. The Loofah Body Cleanser also comes in at $16 and the body Spritzer at $18. Oh yes, and now there's also the additional Shower Gel at $14. I'm sorry, Mary Kay, but there are so many other options out on the market that also tote antioxidants (like vitamin E), and the prices are lower, and the quantity larger. I do have these on display for my customers to try, and also have some folks (ok, maybe 2) who are using the products, but honestly, I don't keep a full stock of this line on my shelf.
3.
Visibly Fit Body Lotion: Again, if I have a customer who is ready to spend $22, I will encourage her to get our Age Fighting Moisturizer. Not this body lotion. I don't stock it. Again, I have a demo, and I like using it out of the shower, but if it's between sharing with someone the miracle of our skin care line or selling an expensive lotion, you know what choice I'll make, and ultimately, what choice they will be happy they made.
4.
Eau de Toilette Fragrance Collection:
While our
Eau de Toilettes smell amazing and are very reasonably priced at $25, the Shower Gel, Sugar Scrub, and Body Lotion that match each of the four scents, are all of 6.5 oz and run for $15 a pop. I am quite partial to the Warm Amber scent, but I think Mary Kay would do them selves a favor by lowering the prices of the body care. For example, Mary Kay debuted two scented limited edition body care sets this holiday season in
Peppermint Cream and Gingerbread Wishes. Although the shower gel and the body lotion are only 3 oz. per tube, the customer gets a set, with two products, for $15. Suffice it to say, I hardly ever sell body care, and yet, at this price point I have SOLD A TON of these limited editions sets.
5.
TimeWise Age-Fighting Eye Cream: Quite simply, our
Firming Eye Cream trumps this product. If you need eye cream, go for the Firming Eye Cream. I don't even stock Age Fighting Eye Cream.
6.
Applicators for the Mary Kay Compact: I think it is completely whack that we charge for the small applicators that come in a compact. Eye applicators ($2.50 for 2), cheek brush ($2.50 for 2), and cosmetic sponges (washable, 2-pack for $2.50). To me, that's bogus. The only compact brush that I agree should be sold is the Compact Powder Brush ($4.00).
That wasn't so bad, was it? And as I run my eyes over the list, I breathe a sigh of relief, for as I went page by page through our catalog for this post, these are truly the only Mary Kay products that stood out to me as not meeting my expectations.
This was a great exercise for me as a consultant. It reveals to me the following:
- I'm up to speed on product knowledge and have memorized the entire line. I am pleased that Mary Kay doesn't have a million products. Products really don't change that often. We've got our two skin care lines: TimeWise Age-Fighting and Classic Basic, some stand alone skin care supplements, a ton of color, and a smattering of men's products, fragrances, body care, sun care, and limited edition products. It's a good line. Not too little. Not too much.
- I am not afraid to knock a product in our very own catalog. If I don't like it, I'll tell you so. You may love it when you try it and I'll always give you the opportunity to do so. However, that doesn't mean I have to love it. I may not carry it, but I can always order it for a customer.
- I really do believe that our body care is overpriced for the size of the products. However, I honestly don't have other shower gels and lotions from competing companies in my bathroom at this time, if only because I have demo's that I can continue using. Everyday. I do have favorite shower gels and lotions from other companies. George has a favorite lotion that I wear, and have worn since 1996. I have stocked up on it and still wear it occasionally. When I run out of the shower gel demo's, I will most likely not purchase a Mary Kay gel, but will set my sights on a shower gel for the entire family that I used to pick up at Whole Foods - where even though the place could gobble up a whole paycheck, they carry a shower gel line that is cheaper than ours for a whole lot less. And that, my friends, was a whole lot of using the word "whole".
- I am glad to be representing Mary Kay: So I don't love every product. Is that really such a big deal? If these are the only products which I just don't go ga-ga over, so be it. How many did I actually highlight in this post? Six? (Give or take that the body care collections have numerous products). Not bad. It's good to be objective, to be able to give and receive constructive criticism, and hopefully by sharing this information, you, reader, will see that I am not a "sell out", or drunk on pink kool-ade, but am striving to honestly serve the customer's needs.
Even if that means not getting the sale.
Any feedback on the products that didn't make my cut?